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Returns and Refund Policy

 

Cancellation of contract

You may cancel your contract with us for the goods you order at any time up to the end of the fourteenth day from the date you receive the ordered goods, which must be in writing or by e-mail. If you have received the goods before you cancel your contract then, you must send the goods back unused and in their original packaging or in a suitable box/packaging to the address specified by us, at your own cost and risk and within fourteen days from the point at which you notify us of the cancellation. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at the address specified by us, at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract, any sum deducted by us for the products from your payment card will be re-credited to your account as soon as possible provided that the goods in question are returned by you in the condition they were in when delivered to you. We regret that delivery charges where applicable are non-refundable. If you do not return the goods or pay the cost of return delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

Returns

Where goods are not faulty, but the customer wishes to return them, the goods can only be returned to the company if fully re-saleable, being unopened with any original manufacturers seals or shrink wrap in place, within fourteen days. Such returns will be subject to a restocking charge of 25% of the original purchase price.

You will be under a duty to take reasonable care to see that returned goods are well packaged, so to avoid damage in transit. An appropriate method of return should be used. All goods are returned at your own cost. We can arrange a collection from the original delivery address only, this will be charged to you; any failed collections will be charged. When returning any petrol powered product all oil and petrol MUST be drained from the engine before you release the goods to a carrier. This is for the safety of the carrier firm.

Need help?

Contact us at sale@godfreys.com for questions related to refunds and returns.